About the Department

Quality Improvement Desk Guide

View the Desk Guide

The Mission Support & Performance Team (MSPT) wishes to thank those who have provided input and feedback in creating this guide. We had terrific ideas and input from the participants at the Quality Assurance/Quality Improvement Kick off Meeting held in Tallahassee on August 21, 2000. These recommendations will be incorporated into the desk guide over the next year.

The Quality Improvement Desk Guide is intended to be a comprehensive continuous quality improvement desk reference. This guide will provide examples of the basic quality improvement tools for problem identification and problem solving. It outlines the structure and plan for quality improvement within the Department of Children and Families. It includes the Q.I.related operating procedures and also provides a bibliography, resources list, glossary of terms, and a statewide QIC Story index of completed projects. New sections will be added throughout the year as they are developed. Some of the sections under development right now are an expanded analysis. tools section, glossary of key terms, and a target setting process.

Successful implementation of the Q.I. plan and its components will depend on each Quality Manager and team throughout the state as well as a strong coordination effort on the state level. This guide is a work-in-progress designed as a resource for each Quality Manager and team member. To make this guide complete and useful, input on all levels is encouraged and expected and the latest copy will be available on the MSPT website for download or viewing.

Quality improvement is an exercise in teamwork. This is the opportunity to share your lessons learned, resources, books, web sites, and experiences with one another. Contribute to the QIC Story database, provide input on the desk guide, give feedback on initiatives being implemented. Q.I. can't be done without everyone's participation.


This information is provided in PDF format and requires the Adobe Acrobat Reader (version 3.0 or higher) which is available from Adobe at no charge. Viewers can convert PDF files to html through the Adobe website.