Services for the Deaf and Hard-of-Hearing
Watch the Full Settlement Agreement - January 6, 2010 | 3:16:11 min.
DCF entered into an agreement with US Health and Human Services (HHS) to improve services to clients who are Deaf or Hard-Of-Hearing on Jan. 26, 2010. Several items were included in the settlement agreement, including an action plan, revised policies and procedures for serving Deaf or Hard-of Hearing persons, customer grievance and complaint resolution policy and procedure, self-assessment plan and survey tool, advocate survey tool, customer communication template, customer feedback form, training plan and materials. The active period of the resolution agreement will be complete on Jan. 26, 2015.
- 504 Fact Sheet | 8:12 min.
This video provides an overview of Section 504 of the Rehabilitation Act, which is a national law that protects qualified individuals from discrimination based on their disability. The video also includes brief descriptions of an individual's rights under this law.
- ADA Rights Fact Sheet | 11:12 min.
The Americans with Disabilities Act, also known as the ADA, is one of America's most comprehensive pieces of civil rights legislation that prohibits discrimination and guarantees that people with disabilities have the same opportunities as everyone else to participate in the mainstream of American life. This video provides facts about the ADA and also explains requirements of Title II of the ADA, which prohibits discrimination on the basis of disability by public entities.
- Customer or Companion Communication Assessment and Auxiliary Aid and Service Record For Phone Interviews | 6:01 min.
This video explains the form that is completed by DCF personnel or the Contracted Client Services Provider for each service date occurring via telephone, including the form fields and the various sections of the form.
- Customer or Companion Communication Assessment and Auxiliary Aid and
Service Record | 13:29 min.
This video explains the form that is completed by DCF personnel or the Contracted Client Services Provider for each service date, including the form fields and the various sections of the form.
- Customer / Companion Feedback Form | 3:47 min.
This video explains the Department of Children and Families’ Customer or Companion Feedback form, including the form fields and the various sections of the form.
- Summary of DCF Policy for Filing Complaints by Reason of Disability | 19:10 min.
This video provides the process for customers or companions to file a complaint against the Department of Children and Families by reason of disability in provision of benefits or services. The video also includes appropriate state or federal entity contacts for submission of complaints as well as DCF’s review process for complaint handling.
- Summary of DCF Policy for Providing Auxiliary Aids and Services | 38:26 min.
This video provides the process for individuals who are deaf or hard of hearing to obtain auxiliary aids and services. The video also describes information about the scope of interpretive services.
This video provides a summary of the operating procedures for uniform policies and requirements of the Health Insurance Portability and Accountability Act, also known as HIPAA. The Department is required to assure security and protection of personal health information as outlined within HIPAA.