Press Release

State of Florida
Department of Children and Families
Rick Scott

David E. Wilkins

March 29, 2012
MEDIA CONTACT: Erin Gillespie,
Press Secretary,
(850) 717-4450
DCF Communications
~ Credentials help prevent impersonations of those working to keep children and vulnerable adults safe ~

TALLAHASSEE, FLA. – All Department of Children and Families front-line staff who investigate abuse and neglect of children and vulnerable adults have new credentials today.

These credentials identify the employee as an investigator with our agency and include the person’s photo. Hologram images of the DCF logo and the state of Florida covering the front of the card prevents duplication. The back of the card gives the phone number to the Florida Abuse Hotline in order to verify the investigator’s identity. To connect to the Hotline even faster, a smartphone can scan the QR code on the back, which will prompt the phone to call the Hotline directly.

"Our investigators go into hundreds of homes, schools and other places to interview children, vulnerable adults and families every day. We want these families to be confident in the knowledge that they are dealing with a real DCF investigator," said Secretary David Wilkins. "These credentials make use of current technology and have several safeguards so that people can be sure that only our investigators will carry this type of identification."

While very rare, any instance of impersonation hinders critical work helping families in need. Child protective investigators will have one standard badge with a solid blue outline, while adult protective investigators will carry a similar badge with a purple outline.

There are 1,453 child protective investigators across the state who completed more than 184,000 investigations last fiscal year. That's an average of more than 500 new child abuse investigations every single day. In addition, our 278 adult protective investigators handled more than 47,000 cases of abuse, neglect and financial exploitation of disabled or vulnerable elderly adults.

A video showing the new credentials and how to verify the identity of an investigator can be seen at Anyone contacted by someone representing the Department of Children and Families can verify the person’s identity by calling the state Hotline at 1-800-962-2873.

To get more information on the new identification, please go to