Positive Parenting Guide

Concrete Supports in Times of Need

Family Resources

TOLL FREE HELP LINES BY TOPIC

FLORIDA 2-1-1 ASSOCIATION
Provides free, confidential information and referral services 24 hours a day, 7 days a week! Trained professionals provide crisis counseling and help callers identify and connect with health and human service programs that can meet a variety of needs including food, housing, employment, health care, and more. Services are available statewide through any cell phone provider as well as through landlines in 58 of Florida’s 67 counties. Additional information is also available online.
www.my211florida.org
2-1-1

FLORIDA ABUSE HOTLINE
The Florida Abuse Hotline serves as the central reporting center for allegations of abuse, neglect, and/or exploitation for all children and vulnerable adults in Florida. Available 24 hours a day, 7 days a week.
reportabuse.dcf.state.fl.us
1-800-96-ABUSE (1-800-962-2873)

CHILD HELP USA
The hotline offers crisis intervention, information, literature, and referrals to thousands of emergency, social service, and support resources. Professional crisis counselors can provide assistance to callers in 170 languages. All calls are anonymous and confidential. Available 24 hours a day, 7 days a week.
www.childhelp.org
1-800-4-A-CHILD (1-800-422-4453)

PREVENT CHILD ABUSE AMERICA
PCA America provides education to everyone involved in the effort to prevent the abuse and neglect of our nation’s children. Working with our chapters, we provide leadership to promote and implement prevention efforts at both the national and local levels. Additional information is also available online.
www.preventchildabuse.org
1-800-children (1-800-244-5373)

PARENTS WITHOUT PARTNERS
Provides single parents and their children with an opportunity for enhancing personal growth, self-confidence and sensitivity towards others by offering real help in the way of discussions, professional speakers, study groups, publications and social activities for families and adults. Available by phone 8:30am to 5:00pm, Monday through Friday. Additional information is also available online.
www.parentswithoutpartners.org
1-800-637-7974

AARP FOUNDATION GRANDPARENT INFORMATION CENTER
A resource for grandparents raising grandchildren, professionals, support groups, researchers and policy makers. Additional information is also available online. www.aarp.org or www.aarp.org/states/fl
1-888-OUR-AARP (1-888-687-2277)

BOYS TOWN
Provides children with a safe, caring, loving environment where they gain confidence to get better and learn skills to become productive citizens. Available 24 hours a day, 7 days a week. Additional information is also available online.
www.boystown.org
1-800-448-3000

FLORIDA STATE FOSTER/ADOPTIVE PARENT ASSOCIATION
The Florida State Foster/Adoptive Parent Association (FSFAPA) is a statewide membership group for all foster, adoptive, relative and non-relative caregivers in Florida. Membership is free for all caregivers.
floridafapa.org/
1-866-913-0977
Email: info@floridafapa.org

EASTERSEALS
Easterseals has been helping individuals with disabilities and special needs, and their families, live better lives for nearly 100 years. From child development centers to physical rehabilitation and job training for people with disabilities, Easterseals offers a variety of services to help people with disabilities address life’s challenges and achieve personal goals.
www.easterseals.com
1-800-221-6827

MILITARY ONE SOURCE
Offers free, confidential telephone, online and in-person counseling options to active-duty, Guard, and Reserve members and their families. Services are designed to help with short-term, non-medical issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting. Consultants are available 24 hours a day. Additional information also available online.
www.MilitaryOneSource.mil
1-800-342-9647

U.S. DEPARTMENT OF VETERANS AFFAIRS
Provides free readjustment counseling services to service members, veterans, and their families. Services include individual counseling; group counseling; marital and family counseling; medical referrals; help with applying for VA benefits; employment counseling; and alcohol and drug assessments, information, and referral to community resources. Counseling is provided at 300 community-based Vet Centers in the U.S. and surrounding territories by counselors who, as veterans themselves, have “been there and done that” and understand what the veteran is going through. Vet Center staff is available toll free during normal business hours. Additional information also available online.
www.va.gov
1-844-MyVA311 (1-844-698-2311)

VETERANS CRISIS LINE
Connects veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential, toll-free hotline, online chat, or text. Veterans and their loved ones can call a counselor at 1-800-273-8255 (then press 1); chat online at www.veteranscrisisline.net, or send a text message to 838255 to receive confidential support 24 hours a day, 7 days a week. Additional information also available online.
www.veteranscrisisline.net
1-800-273-8255 and Press 1

FLORIDA DEPARTMENT OF VETERANS’ AFFAIRS
www.floridavets.org
(727) 518-3202

ACCESS FLORIDA
The Florida Department of Children and Families’ Automated Community Connection to Economic Self Sufficiency (ACCESS) helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
/www.myflorida.com/accessflorida/
1-866-76ACCESS (1-866-762-2237)

AMERICAN ACADEMY OF PEDIATRICS
A new website for families at Healthychildren.org offers trustworthy, up-to-the-minute health care information and guidance for parents/caregivers along with interactive tools and personalized content. Additional information is also available online.
www.aap.org
Toll-free: 800-433-9016

FLORIDA KIDCARE
Provides free to low-cost comprehensive health coverage for children from birth through age 18. Florida KidCare covers everything from basic check-ups all the way through hospitalizations, in addition to vision, dental and prescriptions. Most families pay $15 - $20 a month in premiums to cover all of their children. Many pay nothing at all. Additional information is also available online.
www.floridakidcare.org
1-888-540-KIDS (1-888-540-5437)
TTY 1-800-955-8771

FAMILY HEALTH LINE OF FLORIDA
Assists pregnant women in accessing prenatal care and substance abuse treatment during pregnancy and provides information on helpful community resources. All calls are confidential and are answered by trained counselors who are available: 8:00am-11:00pm, Monday through Friday, and 10:30am to 6:30pm weekends. Closed on holidays.
www.211bigbend.org/familyhealthline
1-800-451-2229

PPD MOMS (POST PARTUM DEPRESSION)
A volunteer-led organization providing support services to women and their families struggling with the effects of postpartum depression (PPD) or related mood disorders. Each of the peer support moms on call have been trained by leaders in this field and are networked by the Postpartum Support International group. By calling 800-PPDMOMS new moms who think they may be suffering from PPD can obtain a risk assessment. If they need more help it can and will be sent to them.
www.1800ppdmoms.org
1-800-PPD-MOMS
info@hopeline.com

LA LECHE LEAGUE
24 hour toll-free breastfeeding helpline provides telephone counseling, referral and extensive information on breast feeding. Additional information available online.
www.llli.org
1-800-LALECHE (1-800-525-3243)

WOMEN, INFANTS AND CHILDREN (WIC)
WIC provides the following at no cost: healthy foods, nutrition education and counseling, breastfeeding support, and referrals for health care. Available 8:00am to5:00pm, Monday through Friday. Additional information is also available online.
www.floridahealth.gov/programs-and-services/wic/
1-800-342-3556

FLORIDA’S EARLY STEPS SYSTEM
Early Steps is Florida’s early intervention system that offers services to eligible infants and toddlers (birth to 36 months) with significant delays or a condition likely to result in a developmental delay.
www.floridahealth.gov/programs-and-services/childrens-health/early-steps/index.html
800-218-0001

CHILD CARE AWARE
A nonprofit initiative committed to helping parents find the best information on locating quality child care and child care resources in their community by connecting parents with local agencies best equipped to serve their needs. Additional information is also available online.
www.childcareaware.org
1-800-424-2246 TTY: 866-278-9428

FLORIDA CHILD CARE RESOURCE AND REFERRAL NETWORK
The Agency for Workforce Innovation’s Office of Early Learning State Child Care Resource and Referral Network is dedicated to helping families find answers to their questions regarding how to identify quality child care and early education programs and how to locate a provider that meets their family’s needs. Additional information is also available online.
http://www.floridaearlylearning.com/ccrr.aspx
1-866-357-3239, TTY/TTD: Dial 711

THURSDAY’S CHILD NATIONAL CALL CENTER FOR ENDANGERED YOUTH
Provides counseling, crisis intervention, case advocacy, referrals and messages between parents and runaway youth. Areas of assistance are child abuse, child exploitation, eating disorders (including Anorexia and Bulimia), depression, teen suicide, missing children, runaways, sexual safety, substance abuse, teen pregnancy and teen parenting. Available 24 hours a day, 7 days a week.
www.thursdayschild.org
1-800-USA-KIDS (1-800-872-5437)

THE COVENANT HOUSE
Provides food, shelter, clothing, crisis care, health care, education, vocational training, drug abuse treatment and prevention programs, legal services, recreation, mother/child programs, transitional living programs, street outreach and aftercare. Available 24 hours a day, 7 days a week. Additional information also available online.
www.covenanthouse.org
1-800-388-3888

NATIONAL RUNAWAY SAFELINE
Provides non-judgmental, confidential crisis intervention and referrals. Available 24 hours a day, 7 days a week. Additional information also available online.
www.1800runaway.org
1-800-RUNAWAY (1-800-786-2929)
Text: 66008

NATIONAL SAFE PLACE
If you’re in a crisis, text the word SAFE and your current location (address/city/state) to 4HELP (44357). We’ll text you back the address of the nearest Safe Place site and contact number for the local youth shelter. Within that same message you’ll receive a prompt that says, “reply with 2CHAT for more help.” Once you reply, you’ll be connected with a professional for more help.
www.nationalsafeplace.org
1-800-RUNAWAY (1-800-786-2929)
Email: info@nationalsafeplace.org

CHADD
A national non-profit organization providing education, advocacy and support for individuals with ADD/ADHD. Automated phone service. Additional information also available online.
www.chadd.org and www.help4adhd.org
1-800-233-4050

FAMILY NETWORK ON DISABILITIES
Provides family-driven support, education, information, and advocacy. Available 8:30am to 4:30pm, Monday through Friday. Additional information also available online.
www.fndfl.org
fnd@fndusa.org
1-800-825-5736

FLORIDA DEVELOPMENTAL DISABILITIES COUNCIL, INC.
www.fddc.org
800-580-7801
TDD: 888-488-8633

AGENCY FOR PERSONS WITH DISABILITIES
www.apd.myflorida.com
Tel: 866-APD-CARES (1-866-273-2273)
TTY: 800-955-8771
Spanish: 877-955-8773 | Creole: 877-955-8707
apd.info@apdcares.org

FLORIDA COALITION AGAINST DOMESTIC VIOLENCE
Links callers to the nearest domestic violence center and provides translation assistance when needed. Maintains a resource library of books, periodicals, videos and other resources regarding domestic violence issues. Available 24 hours a day, 7 days a week. Additional information also available online.
www.fcadv.org
1-800-500-1119
TDD: 1-800-621-4202

UNITY BEHAVIORAL HEALTH
24-hour toll-free addiction helpline.
www.unityrehab.com
561-771-5969

SUBSTANCE ABUSE & MENTAL HEALTH SERVICES ADMINISTRATION
An information resource equipped to respond to the public’s alcohol, tobacco, and drug inquiries and distribute free or low-cost culturally-diverse prevention, intervention and treatment resources tailored for use by parents, teachers, youth, communities and prevention/treatment professionals. Available 24 hours a day, 7 days a week. Additional information also available online.
www.samhsa.gov
1-800-662-HELP (1-800-662-4357)
TDD: 1-800-487-4889
Suicide Prevention Lifeline: 1-800-273-TALK (8255)
TTY: 1-800-799-4889

NATIONAL CENTER FOR MISSING AND EXPLOITED CHILDREN
Provides assistance to parents, children, law enforcement, schools, and the community in recovering missing children and raising public awareness about ways to help prevent child abduction, molestation, and sexual exploitation. Available 24 hours a day, 7 days a week. Additional information is also available online.
api.missingkids.org
1-800-THE-LOST (1-800-843-5678)

CHILD FIND OF AMERICA
Locates missing children through active investigation, prevents child abduction through education, and resolves incidents of parental abduction through mediation. Available 9:00am to5:00pm, Monday through Friday; voicemail during evenings and weekends. Additional information is also available online.
www.childfindofamerica.org
1-800-I-AM-LOST (1-800-426-5678)
Parent Help Line: 1-800-716-3468

FDLE MISSING ENDANGERED PERSONS INFORMATION CLEARINGHOUSE
www.fdle.state.fl.us/mcicsearch/
Tel: 888-FL-MISSING (1-888-356-4774)

RAPE ABUSE AND INCEST NATIONAL NETWORK (RAINN)
Instantaneously connects callers to the nearest rape crisis center, providing counseling and support. Additional information is also available online.
www.rainn.org
1-800-656-HOPE (1-800-656-4673)

FLORIDA COUNCIL AGAINST SEXUAL VIOLENCE
The mission of the FCASV is to lead, educate, serve and network on behalf of all individuals impacted by sexual violence. FCASV is a statewide non-profit agency that serves as a coalition of the state’s rape crisis programs. Additional information is also available online.
www.fcasv.org
1-888-956-7273

FLORIDA SUICIDE AND CRISIS HOTLINES
The Florida Suicide and Crisis Hotline list by city; the local numbers to call for anyone in crisis and reaching out for help.
www.suicidehotlines.com/florida.html
1-800-273-TALK (8255) or 1-800-SUICIDE (784-2433)
TTY 1-800-799-4889

NATIONAL SUICIDE PREVENTION LIFELINE
The Substance Abuse and Mental Health Services Administration’s (SAMHSA) suicide prevention helpline also offers help with substance abuse, economic worries, relationship and family problems, sexual orientation, illness, getting over abuse, depression, mental and physical illness, and loneliness. (24 hours/7 days a week).
www.suicidepreventionlifeline.org
1-800-273-TALK (8255)

THE TREVOR PROJECT
The Trevor Project is determined to end suicide among lesbian, gay, bisexual, transgender, and questioning youth by providing life-saving and life-affirming resources including a nationwide, 24/7 crisis intervention lifeline, digital community and advocacy/educational programs that create a safe, supportive and positive environment for everyone.
www.thetrevorproject.org
1-866-488-7386

YOUTH AMERICA HOTLINE
YAH is the first and only toll free, peer to peer hotline network linking callers to community based peer counseling hotlines in the nation. The YAH website is a great place to find resources, learn more about the issues that are important to youth and keep up to date on significant events.
www.yourlifecounts.org/crisis-line/youth-america-hotline
1-877-YOUTHLINE (968-8454)

GIRL SCOUTS OF AMERICA
In Girl Scouts, girls discover the fun, friendship, and power of girls together. Through enriching experiences, such as field trips, sports skill-building clinics, community service projects, cultural exchanges, and environmental stewardships, girls grow and develop to their full potential.
www.girlscouts.org
(800) 478-7248

YMCA
The Y is for everyone. Our programs, services and initiatives: enable kids to realize their potential, prepare teens for college, offer ways for families to have fun together, empower people to be healthier in spirit, mind and body, prepare people for employment, welcome and embrace newcomers and help foster a nationwide service ethic. And that’s just the beginning.
www.ymca.net
1-800-872-9622

STEP UP FOR STUDENTS
Step Up For Students provides scholarships for low-income students in grades K-12. The program, which administers the Florida Tax Credit Program, empowers families to choose the school that best meets their child’s needs. Families have two options to choose from: a scholarship to help cover private school tuition and fees, or a scholarship to assist with transportation costs to attend a public school in another county. To be eligible, a student’s household income must qualify for the free or reduced-price school lunch program (185 percent of the federal poverty guidelines). Children who are in foster care or who are homeless may also be eligible.
www.StepUpForStudents.org
877-735-7837

DELIVER THE DREAM
Deliver the Dream provides monthly three-day retreats at no cost for families who have a child or parent experiencing a serious illness or crisis. If you are interested in applying for a retreat, please contact us!
www.deliverthedream.org
1-888-OUR-DREAM (687-3732)
contact@deliverthedream.org

4-H
4-H is the nation’s largest youth development organization. More than 6 million 4-H youth in urban neighborhoods, suburban schoolyards and rural farming communities stand out among their peers: building revolutionary opportunities and implementing community-wide change at an early age.
florida4h.org
To get involved, call your Local County Extension office.

PARENTS ANONYMOUS
Self-help groups serving abused children and parents under stress. Available 11:00am to 8:00pm, Monday through Friday. Additional information is also available online.
www.parentsanonymous.org
1-855-4APARENT (427-2736)

BIG BROTHERS/BIG SISTERS OF AMERICA
Volunteers support families under stress and single parents by working with children in need of additional attention and friendship. Available 24 hours a day, 7 days a week. Additional information is also available online.
www.bbbs.org
813-720-8778

NATIONAL CENTER FOR VICTIMS OF CRIME
Working with local, state, and federal partners, the National Center for Victims of Crime provides direct services and resources to victims of crime across the country; advocates for laws and public policies that secure rights, resources, and protections for crime victims; delivers training and technical assistance to victim service organizations, counselors, attorneys, criminal justice agencies, and allied professionals serving victims of crime; and fosters cutting-edge thinking about the impact of crime and the ways in which each of us can help victims of crime rebuild their lives. Available 8:30am to 8:30pm (ET), Monday through Friday. Additional information is also available online.
www.victimsofcrime.org
202-467-8700

SUNCOAST CENTER, INC.
A program whose mission is to prevent and reduce the impact of exposure to violence on young children ages birth through 6 years. Provides information and education on children’s exposure to violence, referrals to community resources, consultation services and training in addition to providing direct services to children and families where violence has occurred to families living in Pinellas County. Services are private, confidential and free of charge. Additional information is also available online.
www.suncoastcenter.com
727-388-1220

FLORIDA CIRCLE OF PARENTS
Circle of Parents® is a mutual support and self-help program for parents based on a framework of shared leadership, mutual respect, shared ownership and inclusiveness. Additional information also available online.
www.ounce.org/circlegroups.html
850-921-4494 ext. 202

CHILDREN’S HOME SOCIETY
Redirects a teen’s troubled life onto a new path of hope, provides a safe harbor for a child suffering from abuse and reverses crisis situations so lives are changed for the better. Available by phone 8:30am to 5:00pm, Monday through Friday. Additional information also available online.
www.chsfl.org
321-397-3000
info@chsfl.org

FLORIDA DIAGNOSTIC AND LEARNING RESOURCES SYSTEM (FDLRS)
FDLRS provides diagnostic, instructional, and technology support services to school district exceptional education programs and families of students with disabilities. Additional information also available online.
www.fdlrs.org
850-245-0478

FLORIDA NETWORK OF YOUTH AND FAMILY SERVICES
www.floridanetwork.org
Tel: (850) 922-4324

FLORIDA AFTERSCHOOL NETWORK
The mission of FAN is to provide unified leadership to advocate for the development, enhancement and sustainability of innovative, high quality afterschool programs and policies statewide.
/www.myfan.org
850-921-4494 ext. 301

BOY SCOUTS OF AMERICA
The Boy Scouts of America is one of the nation’s largest and most prominent values-based youth development organizations. The BSA provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.
www.beascout.org
972-580-2000

BOYS AND GIRLS CLUB OF AMERICA
Boys & Girls Clubs are a safe place to learn and grow – all while having fun. Boys & Girls Clubs offer programs and services that promote and enhance the development of boys and girls by instilling a sense of competence, usefulness, belonging and influence.
www.bgca.org
404-487-5700

COMMUNITY-BASED CARE
Community-Based Care is a comprehensive redesign of Florida’s Child Welfare System. It combines the outsourcing of foster care and related services to competent service agencies with an increased local community ownership of service delivery and design. This innovative statewide reform increases accountability, resource development, and system performance. To find your local Community-Based Care Lead Agency visit the following link:
www.myflfamilies.com/service-programs/comunnity-based-care