Family Development - A Caregiver's Guide

Family Resources Toll Free Help Lines by Topic

Support Services for Parents and Caregivers

Florida 2-1-1 Association
Provides free, confidential information and referral services 24 hours a day, 7 days a week! Trained professionals provide crisis counseling and help callers identify and connect with health and human service programs that can meet a variety of needs including food, housing, employment, health care, and more. Services are available statewide through any cell phone provider as well as through landlines in 58 of Florida’s 67 counties. Additional information is also available online at

Community-Based Care
Community-Based Care is a comprehensive redesign of Florida’s Child Welfare System. It combines the outsourcing of foster care and related services to competent service agencies with an increased local community ownership of service delivery and design. This innovative statewide reform increases accountability, resource development, and system performance. To find your local Community-Based Care Lead Agency visit the following

Abuse Registry
Florida hotline determines if the information presented complies with the mandates in law and assists all callers with information and referral to enhance the safety and well-being of children and vulnerable adults. Available 24 hours a day, 7 days a week.
1-800-96-ABUSE (1-800-962-2873)

Child Help USA
The hotline offers crisis intervention, information, literature, and referrals to thousands of emergency, social service, and support resources. Professional crisis counselors can provide assistance to callers in 170 languages. All calls are anonymous and confidential. Available 24 hours a day, 7 days a week.
1-800-4-A-CHILD (1-800-422-4453)

Prevent Child Abuse America
PCA America provides education to everyone involved in the effort to prevent the abuse and neglect of our nation’s children. Working with our chapters, we provide leadership to promote and implement prevention efforts at both the national and local levels. Additional information is also available online at
1-800-children (1-800-244-5373).

Parents Without Partners
Provides single parents and their children with an opportunity for enhancing personal growth, self-confidence and sensitivity towards others by offering real help in the way of discussions, professional speakers, study groups, publications and social activities for families and adults. Available by phone 8:30am to 5:00pm, Monday through Friday. Additional information is also available online at

AARP Foundation Grandparent Information Center
A resource for grandparents raising grandchildren, professionals, support groups, researchers and policy makers. Additional information is also available online at or
1-888-OUR-AARP (1-888-687-2277)

Boys Town
Provides children with a safe, caring, loving environment where they gain confidence to get better and learn skills to become productive citizens. Available 24 hours a day, 7 days a week. Additional information is also available online at