Refugee Services Program

Adult and Vocational Education

Adult education services include English for Speakers of Other Languages (ESOL), Vocational Training, Vocational English for Speakers of Other Languages(VESOL), Adult Basic Education (ABE), and General Education Diploma (GED) preparation classes.

Child Care Services

Child Care services are provided to children of eligible refugee/entrants whose parents are enrolled in Refugee Services-funded employment and adult education services, and Refugee Resettlement-funded match grant programs. Services are available on a part-time and full-time basis depending on the phase of employment program participation. Services are limited to 24 months.

Crime Prevention

Local law enforcement in Hillsborough County provide outreach, community education, crime prevention services with staff acting as liaisons between local law enforcement and the Cuban/Haitian Communities.

Eligibility Training

Refugee Program eligibility training is provided to local contract providers to ensure proper determination of program eligibility for all refugee program services is based on the most up-to-date federal eligibility requirements.

Employability Status Assistance (Legal) Services

Immigration and employment related legal assistance is provided to eligible refugees/entrants. Services include: assistance with Employment Authorization Documents (EAD), permanent residency applications,asylum applications, and other immigration status issues.

Employment Services

Employment and career-laddering services are provided to assist eligible refugees/entrants in achieving economic self-sufficiency and effective resettlement through gainful employment. Services are generally limited to refugees/entrants who have been in U.S. for not more than 60 months, depending on the funding source. Employment services include pre-employment counseling and orientation, direct job preparation and placement, 90 and 180 day follow-up, On-the-Job Training (OJT), recredentialing/recertification, career laddering trainings and placements.

Epilepsy Case Management

Case Management services are provided to refugees and entrants with a diagnosis of epilepsy or undergoing a diagnosis of a seizure disorder. Case management activities include blood work, clinic visits, referrals for EEG and EEG interpretations. These services are only available in Miami-Dade and Monroe Counties.

Haitian Family Services

Educational services are provided to newly arrived Haitian refugees/entrants to increase their understanding of U.S. laws related to domestic violence, and child abuse while providing training in parenting, conflict resolution, interpersonal relationships, and anger management.

Health Screenings

Services are administered by the Department of Health, Refugee Health Services Office. Federally approved protocol for completing health screenings of refugees are followed and provided within 90 days of arriving to Florida. Health screenings include Cuban TB test(s), vaccinations, and vision and hearing screening.

Integration Assistance

The primary purpose of integration assistance is to identify risk factors causing vulnerablility that prevent effective resettlement, provide integration training and make appropriate referrals to community resources, track client progress through the integration process and assist clients with addressing issues related to vulnerabilities.

Interpreter Services

Interpreter training, telephonic interpreter services and vital document translation services are provided to Refugee Services contract providers, departmental programs, and local Community Based Organizations to increase service access to refugee/entrants and other limited English proficient individuals.

Medical Services

Medical services are provided to Cuban and Haitian refugees/entrants primarily those who have been in the United States for less than 60 months. These services can be inpatient or outpatient care to indigent individuals who meet federal income standards requirements of 200% of the federal poverty guidelines. These consumers are not Medicaid eligible. Jackson Memorial Hospital in Miami-Dade County is the only hospital we fund to provide these services.

Unaccompanied Refugee Minors (URM)

Unaccompanied refugee minors are provided services equivalent to youth in foster care and services oriented toward the special needs of refugee youth (i.e. ESOL, cultural identity and adjustment, family tracing and trauma treatment services).

Victims of Human Trafficking

The Victim of Human Trafficking project designs and creates training curriculum to raise awareness of Child Victims of Human Trafficking within the Department as well as other professionals that may come into contact with these children.

Youth and Family Services

Services are provided to refugee youth to prevent juvenile delinquency and school dropouts, and to preserve the refugee family. Services are available in Collier, Hillsborough, Miami-Dade, Broward, Orange, Duval, and Pasco, Palm Beach, Pinellas Counties to eligible refugees/entrants who have been in the U.S. for less than 60 months.